General Terms and Conditions
For these General Terms and Conditions (GTC), only the German version is legally binding. Translations
into other languages serve informational purposes only and do not create any contractual or legal
rights.
1. LEGAL SOURCES
The sale of accommodation services, regardless of whether they are services to be provided in
Luxembourg or abroad, is subject to the applicable regulations in Luxembourg as well as the special
conditions applicable on a case-by-case basis, in addition to these general terms and conditions.
In case of disputes or challenges, only the competent Luxembourg court at the company's registered
office has jurisdiction; the application of foreign law is excluded. Any deviating choice of jurisdiction is
expressly excluded.
2. DEFINITIONS
For the purposes of this contract, the following definitions are used:
Contractor: the person or company that provides accommodation services for remuneration; the
complete list of each contractor referenced for Camping Belle-Vue is regularly published as an appendix
to these conditions.
Establishment: the accommodation facility, Camping Belle-Vue, in which the customer or their guest is
accommodated after payment of the price.
Customer: the buyer, or any person who acquires the service.
Guest: the person who uses the services purchased by the customer.
Price: The costs for accommodation in the facility and the associated services acquired through this portal
and in a single lump-sum payment, including taxes that cannot be claimed at the time of purchase.
Glamping tents: Accommodations in the form of tents with enhanced equipment and comfort, which
have been pre-installed on the premises by the establishment, namely the model types Belle Tent, Safari
Tent XS, Safari Tent M, Safari Tent XL as well as Yurt.
Mobile home: permanently installed, fully equipped residential units on the campsite premises, namely
O'Hara, Soleil Levant, Pivoine, Loggia, Rêve d'Été, Tournesol, Super Cordelia, Magnolia as well as Cahita.
Third-party provider: an external online portal or intermediary service provider through which bookings
for the establishment are received and processed, excluding platforms that merely redirect customers via
a link directly to the official homepage of the establishment.
Examples include in particular Booking.com, PitchUp, CampingVision, Allcamps, etc.
3. BOOKINGS
Booking requests must be made via the corresponding contract form. For electronic bookings via our
website, the completely filled out and confirmed online form constitutes a legally valid contract offer
within the meaning of Luxembourg law. The customer confirms through their electronic consent that they
have made all required statements truthfully and accept the applicable Luxembourg laws.
The acceptance of the booking and thus the binding conclusion of the contract only takes place after
receipt of the agreed down payment through a written or electronic confirmation from the contractor to
the customer. If multiple stays are booked, a separate booking form is required for each stay.
Price information on our website is binding at the time of booking confirmation. In case of technical
errors or obviously incorrect price information, the contractor reserves the right to demand the correct
price or withdraw from the contract.
The contractor assumes no responsibility for deviating price information on third-party websites
(Booking.com, PitchUp, Allcamps, Campingvision, etc.). Only the prices stated on the official website of
the establishment or in the written booking confirmation are binding.
Regardless of whether the booking is made directly with the contractor or via a third party, these General
Terms and Conditions (GTC) of the contractor apply in full as binding for the contractual relationship.
All bookings are subject to Luxembourg consumer protection provisions.
For electronic bookings, the customer is informed of their payment obligation before contract conclusion,
as required by law.
The customer expressly confirms through the booking that they have read, understood, and accepted
these terms and conditions.
4. Security Deposits
For bookings, a security deposit must be made, the amount of which depends on the booked
accommodation category:
Mobile homes (O'Hara, Soleil Levant, Tournesol, Pivoine, Loggia, Rêve d'Été, Super Cordelia, Magnolia, Cahita): 250 EUR
Glamping tents Safari Tent M and Safari Tent XL: 250 EUR
Glamping tents (Belle Tent, Safari Tent XS, Yurt): 150 EUR
The deposit can optionally be paid in cash or authorized/blocked via a valid credit card.
The following equipment is charged separately and additionally:
Fire bowls
BBQ equipment
Ping-pong equipment
Cables and electronic accessories
Liability and damage deductions:
In case of damage, theft, willful destruction, or non-compliance with campsite regulations, corresponding
amounts will be withheld from the deposit. If the damage caused exceeds the deposited security, the
customer is liable for the full amount of damage.
Refund of deposit:
The deposit is refunded upon proper departure after an acceptance inspection by the contractor. If the
accommodation is returned in the condition in which it was taken over, repayment follows immediately.
Digital refunds may take several business days.
For complete information of all guests, a separate document ("Liability Overview Deposit") is permanently
published on the homepage. This contains a detailed list of all possible damage cases with the
corresponding liability amounts.
Additionally, this document is always available in printed form at the reception for free inspection.
5. Payment Terms and Cancellation Fees
The customer is obligated to pay a down payment on the total price in the agreed amount when
submitting a binding booking or purchase request for the provider's services.
If the customer decides to withdraw from the contract concluded with the contractor, contractual
penalties/cancellation fees may be charged. The amount is specified under Articles 6 and 7, whereby the
customer commits to paying these amounts by concluding the contract with the contractor and acquiring
the services and recognizes them as reasonable.
6. Rental Property Bookings (Mobile homes and Glamping tents):
To guarantee the reservation, the total amount must be paid 100% in advance. The booking is only
confirmed as binding after complete payment receipt.
In case of cancellation, early departure, or late arrival, we will not refund your payment. Personal reasons
of any kind (including illness, professional obligations, weather conditions, or other unforeseen events) do
NOT entitle to refund. We recommend contacting your cancellation and/or travel insurance.
If you do not pay your bill on time, we have the right to cancel your pitch or accommodation.
The reservation is not transferable to third parties.
For arrival after 5:00 PM, prior telephone contact at 00352 790 635 is mandatory.
Without notification, the contractor reserves the right to allocate the accommodation elsewhere.
Cancellation periods and refunds:
More than 30 days before arrival: 100% refund
15 to 29 days before arrival: 50% refund
8 to 14 days before arrival: 25% refund
0 to 7 days before arrival: 0% refund
On arrival day or early departure: 0% refund
For bookings via external portals (Booking.com, PitchUp, etc.), different cancellation fees according to the
conditions of the respective platform may apply. Only the conditions agreed there are binding.
Any cancellation must be made exclusively in writing via email and only becomes effective with written
confirmation by the contractor.
7. Pitch Bookings
The entire amount must be paid 100% in advance before arrival. If timely payment is not made, the pitch
is considered as not guaranteed. For bank transfers received less than five days before arrival, proof of
payment must be presented to the contractor upon request.
Any cancellation must be made in writing via email and is only considered effective with written
confirmation by the contractor.
For cancellation more than 7 days before arrival: 100% refund of the paid down payment.
For cancellation 2 to 6 days before arrival: 50% refund of the paid down payment.
For cancellation on the day before arrival, on arrival day, or early departure: 0% refund.
Non-payment of the above amounts on the specified dates constitutes an express termination clause: the
termination is communicated to the customer by the contractor using the contact details provided during
the booking phase.
8. Changes to Bookings
Customer requests for changes to already confirmed bookings are only binding for the contractor if they
have been expressly confirmed in writing. If a change cannot be fulfilled, the customer has no right to
demand its implementation. For customer change requests, an additional payment equal to the amount
determined by the contractor depending on the nature of the desired change must be made.
For any service change desired by the customer (e.g., additional guests, longer rental duration, higher value accommodation), an additional payment equal to the additional amount to be determined by the contractor must be made; website prices, not those of third parties, apply.
The additional payment is due simultaneously with the change confirmation.
Partial withdrawal for reduced services:
Reductions in the scope of services (e.g., reduction in number of guests, shortening of rental duration) are
considered partial withdrawal and are subject to the cancellation conditions according to Articles 6 and 7
of these GTC. A refund only occurs according to the percentages regulated there.
Procedure for substantial changes by the contractor:
Substantial service changes (e.g., replacement of the booked accommodation category, serious
deviations in equipment) must be communicated to the customer in writing.
The customer has two business days from receipt of the change notification to accept or reject the
change in writing.
If the customer rejects the change, they may choose to:
demand full refund of the payment already made,
take a replacement service of equal or higher quality without price surcharge,
or choose a service of lower quality against refund of the price difference.
All change and acceptance declarations must be made in writing via email and are only effective with
written confirmation from the contract partner.
9. Obligations of Customers and Guests
Identity and document verification:
Upon arrival, customers and guests are required to present the following valid identity documents:
EU nationals: identity card or passport
Third-country nationals: passport or equivalent, internationally recognized document with photo.
Guests aged 15 and over must present identification.
Visa and health certificates:
Where required, the customer must ensure that they and their guests are in possession of valid
residence/transit visas as well as any prescribed health certificates. All relevant documents must be
presented upon request.
Update of personal data:
Before departure, it is the guest's responsibility to inform themselves about all current entry and exit
requirements, particularly health obligations, and make necessary changes in time. If the guest fails to do
this, the contractor cannot assume liability for non-use of booked services.
Registration according to Luxembourg accommodation law:
According to the registration obligations of Luxembourg accommodation law, the contractor is required
to report all arriving and departing guests to the competent authorities. Customers and guests provide all
necessary data completely and truthfully for this purpose.
House rules:
The current house rules apply to the entire premises, which can be viewed at the reception at any time.
By entering the premises, guests acknowledge the house rules and the internal regulations of the
establishment.
Customers and guests must observe general duties of care as well as all specific legal provisions of the
destination country.
The guest is liable for all damage resulting from violation of these obligations.
Request for house rules:
A copy of the internal house rules can be requested at any time via email through the contact addresses
specified on the website.
By booking and using the facility, the customer expressly agrees to these obligations and the provisions
set forth in the house rules.
10. Complaints
Defect notifications and other complaints about the establishment must be reported by the customer
immediately, but at the latest within 48 hours of discovering the defect, in writing.
The notification can be made through:
Email to campbv2000@gmail.com
Registered mail to Camping Belle-Vue, 29 Rue de Consdorf, L-6551 Berdorf
Later assertion of claims is excluded if the complaint was not made within the deadline.
11. Video and Photographic Recordings
Photos and videos may be taken on the camping grounds for advertising or documentation purposes.
Staff will indicate this accordingly.
If a customer does not wish to appear in photos or video recordings, they must avoid the marked area for the duration of the recordings, and notify the establishment in advance in writing via email to campbv2000@gmail.com that they
expressly prohibit the creation and use of image or video material showing them.
If the customer enters the marked area despite being aware of it, their tacit consent to the creationand use of the image and video material is considered granted.
The establishment may use the recorded material unrestricted for all advertising, editorial, and documentary purposes. No separate compensation or consent is required, provided the customer has not objected to the creation in advance.
12. Processing and Protection of Personal Data
The contractor commits to complying with all legal requirements for the protection of personal data (in particular the General Data Protection Regulation - GDPR - and Luxembourg data protection law).
Purposes of data processing:
The personal data provided by the customer and their guests are processed exclusively for the following
purposes:
Identification upon arrival and access control
Booking and stay management during accommodation
Fulfillment of legal reporting obligations to authorities
Customer service and communication (e.g., information about changes, complaints)
Nature of processed data
The following are collected and stored in particular: name, address, date of birth, nationality, identity data,
contact details (email, telephone) as well as visa and health certificates where applicable.
Storage duration
Personal data is only stored as long as necessary for the stated purposes and legally required. After
expiration of these periods, they are securely deleted or anonymized.
Data subject rights
Each customer has the right to:
Information about their stored data
Correction of incorrect data
Deletion of their data ("right to be forgotten"), provided no legal retention obligations oppose this,
Restriction of processing
Objection to processing for direct marketing purposes
Withdrawal of given consents
Portability of their data in a common, machine-readable format
Complaint to the Luxembourg data protection supervisory authority (Commission nationale pour la
protection des données - CNPD)
Requests should be directed to: Email: campbv2000@gmail.com
Controller and processor
The controller for data processing is the owner of the campsite. External service providers (e.g., payment
service providers like PayPal or booking platforms like Booking.com, Tommy Booking, etc.) act as
processors or independent controllers. The contractor assumes no liability for their data protection
practices.
Third country transfers
A transfer of personal data to third countries only takes place if this is necessary for contract fulfillment
(e.g., payment processing) and appropriate safeguards exist (standard contractual clauses or EU adequacy
decisions).
By booking, the customer expressly agrees to this privacy policy